Communication

1. Communication Channels

FeeBuddies uses the following channels to communicate with users:

• Telegram Bot notifications and messages
• Email notifications (when provided)
• In-platform announcements and alerts
• Official social media channels

2. Types of Communications

We may send you communications regarding:

• Account activity and rebate notifications
• Withdrawal confirmations and status updates
• Important service announcements
• Security alerts and account protection
• Platform updates and new features
• Maintenance schedules and downtime notices

3. Telegram Bot Communication

Our primary communication method is through our official Telegram bot (@feebuddiesbot). The bot provides real-time notifications about your account activity, rebate earnings, and important updates. Make sure to keep your Telegram account active to receive these communications.

4. Communication Preferences

You can manage your communication preferences through:

• Telegram bot settings and commands
• Your account dashboard preferences
• Direct requests to our support team

5. Response Times

We strive to respond to communications within:

• General inquiries: 24-48 hours
• Technical support: 12-24 hours
• Urgent security matters: 2-6 hours
• Withdrawal requests: 1-3 business days

6. Official Communication Verification

To protect against fraud, always verify official communications:

• Check that messages come from our verified Telegram bot
• Verify email addresses match our official domains
• Be cautious of unsolicited messages asking for personal information
• Contact us directly if you're unsure about a communication

7. Language Support

Currently, our primary communication language is English, with Turkish support available. We are working to expand language support based on user demand and feedback.

8. Emergency Communications

In case of security incidents, system outages, or other emergencies, we will use all available channels to communicate with users promptly. Critical information will be posted on our official social media channels and sent via Telegram notifications.

9. Feedback and Suggestions

We welcome your feedback and suggestions for improving our services. You can share your thoughts through our Telegram bot, support channels, or official social media accounts. Your input helps us enhance the platform and user experience.

10. Contact Information

You can reach us through: