Personal Data
Last updated: January 2025
How we handle, protect, and manage your personal data.
1. Data We Collect
We collect the following types of personal data:
Account Information
- Telegram user ID
- Username
- First name
- Profile photo (if shared)
Trading Information
- Exchange account UIDs
- Trading volume data
- Commission amounts
- Withdrawal addresses
2. Data Processing Legal Basis
We process your personal data based on:
- Contractual necessity: To provide rebate services and process withdrawals
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal compliance: To meet regulatory and tax requirements
3. Data Storage and Security
We implement comprehensive security measures:
Technical Safeguards
- Encryption at rest and in transit
- Secure database access controls
- Regular security audits
- Automated backup systems
Organizational Measures
- Limited access on need-to-know basis
- Staff training on data protection
- Incident response procedures
- Regular policy reviews
4. Data Retention
We retain your data for the following periods:
- Account data: While your account is active plus 7 years for legal compliance
- Transaction records: 7 years for tax and regulatory purposes
- Communication logs: 3 years for support and dispute resolution
- Marketing data: Until consent is withdrawn
5. Your Data Rights
Under applicable data protection laws, you have the right to:
Access & Control
- Access your personal data
- Correct inaccurate information
- Request data portability
- Withdraw consent
Deletion & Restriction
- Request data deletion
- Restrict processing
- Object to processing
- Lodge complaints
6. Data Sharing
We may share your data with:
- Partner exchanges: For rebate calculation and verification
- Payment processors: For withdrawal processing
- Service providers: For technical infrastructure and support
- Legal authorities: When required by law or regulation
7. International Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.
8. Automated Decision Making
We use automated systems for fraud detection, risk assessment, and rebate calculations. These systems help us provide better service and protect against abuse. You have the right to request human review of automated decisions that significantly affect you.
9. Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach. We will provide information about the nature of the breach and steps being taken to address it.
10. Exercising Your Rights
To exercise your data protection rights, contact us through:
Primary Contact
Telegram Bot: @feebuddiesbot
Use /support command
Response Time
Within 30 days
As required by law